1. DELIVERY CHARGES
The delivery is Free for all orders over AED 200 within UAE by using any payment method, such as Credit / Debit Card or Cash On Delivery.
The International deliveries are charged based on weight and dimension of the product. We have partnered with best courier companies to offer best prices and fast delivery internationally.
2. INTERNATIONAL SHIPMENTS
When shipped outside the UAE, tarsam.com items may be subject to import duties and taxes. tarsam.com does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.
3. PICKUP FROM STORE
Place your order and pickup your item(s) from your selected store.
Bring your ID, credit card, and order number (confirmation email) to the store to pickup your item(s).
We'll hold your items at the store for 14 days. If you don't make it by then, we'll cancel the order and refund your method of payment.
If you cannot pick up your order within 14 days, you may either call your Tarsam store, contact customer service at 800-TARSAM (800-827726), or email us at orders@tarsam.com to prevent your order from canceling and to extend your store pickup time frame.
4. DELIVERY
We have an average delivery time of two (2) working days. We normally ship within 24 hours on working days and our courier partners will deliver within 2 to 4 working days. International delivery may take upto seven (7) working days to deliver the items to your door steps unless there is any issue at the customs.